Ample Privacy Policy

Last Updated: May 18, 2026

This Privacy Policy describes how Ample Innovations Inc. (“Ample,” “we,” “our,” or “us”) collects, uses, stores, discloses, and protects personal information when you access or use the Ample platform, including our mobile applications, website, communications, and related services (collectively, the “Services”).

Ample is committed to protecting your privacy and handling personal information responsibly in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), applicable provincial privacy legislation including Quebec Law 25 where applicable, and other relevant privacy and consumer protection laws.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you create an account, request services, provide services, communicate through the platform, or otherwise interact with Ample, we may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing or service address
  • Profile photos
  • Payment and billing information
  • Government-issued identification or verification documents (where required)
  • Business information for providers
  • Service requests, descriptions, uploaded photos/videos, and communications
  • Customer support inquiries
  • Reviews, ratings, and feedback

B. Automatically Collected Information

When you use our Services, we may automatically collect certain technical and usage information, including:

  • Device type and operating system
  • Browser type
  • IP address
  • Approximate location information
  • Session activity and interaction data
  • App usage analytics
  • Crash reports and diagnostics
  • Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from:

  • Payment processors
  • Identity verification providers
  • Analytics providers
  • Advertising and marketing partners
  • Service providers and integrations
  • Fraud prevention and security vendors

2. How We Use Personal Information

We use personal information for purposes including:

  • Providing and operating the Services
  • Matching users with service providers
  • Processing payments, refunds, transfers, disputes, and chargebacks
  • Facilitating communication between users and providers
  • Account authentication and verification
  • Fraud detection, prevention, and platform security
  • Customer support and dispute resolution
  • Improving platform functionality and user experience
  • Analytics, diagnostics, and performance monitoring
  • Marketing communications (subject to applicable consent requirements)
  • Legal compliance and enforcement of our Terms of Service
  • Maintaining platform integrity, trust, and safety

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

3. Analytics, Cookies, and Tracking Technologies

Ample uses cookies, SDKs, pixels, local storage, and similar technologies to operate and improve the Services.

We use third-party analytics tools, including PostHog, to better understand platform usage, diagnose technical issues, improve user experience, and develop product features.

These tools may collect information such as:

  • Device identifiers
  • Browser and device information
  • Session interactions
  • App events and feature usage
  • Referral URLs
  • Approximate geographic information
  • Crash and performance data

In some cases, analytics tools may use cookies or similar technologies to recognize devices and sessions over time.

Where required by applicable law, we will obtain appropriate consent before using non-essential analytics or tracking technologies. Users may manage certain cookie preferences through browser settings or platform controls. Disabling certain technologies may affect platform functionality.

4. How We Share Information

We do not sell personal information.

We may share personal information with:

Service Providers

Third-party vendors and partners that support our operations, including:

  • Payment processors
  • Cloud hosting providers
  • Analytics and monitoring providers
  • Customer support platforms
  • Identity verification providers
  • Fraud prevention and security vendors

Users and Providers

Information may be shared between users and service providers as necessary to facilitate bookings, communication, payments, scheduling, and completion of services.

Legal and Safety Reasons

We may disclose information where necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Enforce agreements and policies
  • Detect or prevent fraud, abuse, or security incidents
  • Protect the rights, safety, or property of Ample, users, providers, or others

Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

5. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Providing the Services
  • Maintaining business and financial records
  • Resolving disputes
  • Enforcing agreements
  • Meeting legal, regulatory, tax, insurance, fraud prevention, and security obligations

Retention periods may vary depending on the nature of the information and legal requirements.

Even after account deletion requests, certain information may be retained where legally permitted or required.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

7. International Data Transfers

Your information may be processed, stored, or accessed outside your province or country of residence, including in jurisdictions where privacy laws may differ from those in Canada.

By using the Services, you acknowledge that your information may be transferred to and processed in other jurisdictions subject to applicable safeguards and legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Request information regarding our data practices
  • File a complaint with a privacy regulator

We may require verification of identity before processing requests.

We may decline requests where permitted or required by law, including where information must be retained for legal, security, fraud prevention, tax, accounting, or contractual purposes.

Requests may be submitted using the contact information below. We aim to respond within applicable legal timelines, generally within 30 days where required.

9. Children's Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.

10. Third-Party Services and Links

The Services may contain links to third-party websites, tools, or services that are not operated or controlled by Ample.

We are not responsible for the privacy practices, content, or security of third-party services. Users should review the applicable privacy policies of those services separately.

11. Data Breach and Security Incidents

If we become aware of a breach of security safeguards involving personal information that poses a real risk of significant harm, we may notify affected individuals and applicable regulators as required by law.

We maintain internal procedures for identifying, investigating, documenting, and responding to security incidents.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal obligations, or business practices.

Updated versions will be posted with a revised “Last Updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Privacy Officer & Contact Information

Ample has designated a Privacy Officer responsible for privacy compliance and privacy-related inquiries.

For questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:

Privacy Officer

Ample Innovations Inc.

Email: info@ample.services

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